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Returns and Refunds Policy for Automotive Parts Giant Online Store

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Thank you for choosing Automotive Parts Giant as your source for high-quality automotive parts and accessories. We aim to provide you with top-notch products and excellent customer service. In case you encounter any issues with your purchase, please review our Returns and Refunds Policy below for guidance:

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1. Returns Eligibility:

  • To be eligible for a return, the automotive part must be unused, undamaged, and in its original packaging.

  • Electrical components, special orders, and items marked as "non-returnable" are excluded from the return policy unless they are faulty or defective.

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2. Timeframe for Returns:

  • You have 30 days from the date of delivery to initiate a return request.

  • If 30 days have passed since the delivery, we regret that we cannot accept the item for a refund or exchange.

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3. Return Process:

To initiate a return, kindly follow these steps:

a. Contact our Customer Support team at Email: parts@automotivepartsgiant.co.nz Tel: 09 869 3121.

b. Provide your order number and a detailed reason for the return.

c. Our Customer Support team will guide you through the return process and issue a Return Merchandise Authorization (RMA) number, if applicable. Note: "We only sell our products directly via our own eCommerce portal, We do not sell our parts directly on any other secondary eCommerce platform such as, eBay, Amazon etc." 

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4. Shipping of Returns:

  • The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong part shipped, item arrived damaged).

  • We recommend using a trackable shipping method to ensure safe delivery of the product.

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5. Refunds:

  • Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.

  • If the return is approved, the refund will be processed using the original payment method used during the purchase.

  • The refund processing time may vary depending on your payment provider.

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6. Exchanges:

  • If you need to exchange an automotive part for a different model or variation, please contact our Customer Support team to check availability.

  • Exchanges are subject to the availability of the requested item. If it's unavailable, a refund will be provided.

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7. Damaged or Defective Items:

  • In the unfortunate event that your order arrives with damage or a manufacturing defect, please contact our Customer Support team immediately and include clear photos of the issue.

  • We will assess the situation and provide you with options for a replacement or refund, depending on the circumstances.

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8. Cancellation Policy:

  • If you wish to cancel your order before it's shipped, please contact our Customer Support team as soon as possible.

  • Once the order has been shipped, the regular return process will apply.

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9. Non-Returnable Items: The following items are non-returnable:

  • Electrical components

  • Special orders

  • Items marked as "non-returnable" on the product page

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10. Changes to the Policy:

  • We reserve the right to update and modify this Returns and Refunds Policy at any time.

  • Changes will be effective immediately upon posting on our website.

If you have any further questions or require assistance, please do not hesitate to reach out to our Customer Support team. We are here to help you get back on the road with confidence!

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